Masternaut Protects the Protectors
The Protector Group, the leading total security provider in the North East of England, is using an advanced web-based vehicle management and tracking service from Masternaut to increase operational efficiencies, improve customer service levels and support the company's Health and Safety and Lone Worker policies. Satellite technology is used to monitor, in real time, the position of each of the company's operational vehicles providing control room staff and management with additional intelligence and knowledge of the field operation. Using the Masternaut service control room staff can identify the nearest engineer, guard or supervisor to an incident and maintain accurate records of patrols, alarm responses and equipment installation or maintenance visits.
"Masternaut, as a management tool, is second to none," said Chris Cunningham, Group Managing Director of The Protector Group. "As a direct result we have increased the efficiency of field operations, improved our customer care levels with accurate service reporting and enhanced the protection afforded to our mobile workforce."
Masternaut uses satellite technology to establish the position of each of The Protector Group vehicles and high-speed mobile communications to transmit this data. Control room staff and management can access this information, in real time, via a secure, easy to use web interface from any Internet enabled computer, mobile phone or other handheld device. A backdrop of online street mapping gives the vehicle positions real world context and provides additional field intelligence for office-based personnel.
"Using Masternaut we can respond more efficiently to alarm activations, key holder requests and equipment maintenance call outs," continued Cunningham. "We can be pro-active in our Health and Safety and Lone Worker duties of care and offer unrivalled levels of customer service and reporting."
The Protector Group offers, through it's Electronic Systems and Operations Divisions, a total security service. With clients such as McDonalds Restaurants, Derwentside Council and the Newcastle Falcons Rugby Club the company has achieved and maintains Approved Contractor status for manned guarding from the Security Industry Authority (SIA), NSI NACOSS Gold Award Scheme approval, registration with the BSI and the Security Watchdog plus accreditation to BS EN ISO 9002, BS7499 and BS7858. The company has also recently secured a £150,000 contract for the installation of an integrated security platform for London Underground's Victoria Line Control Centre.
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