'The Three X solution has revolutionised our business, eliminating paperwork and giving us live, up-to-date information of every job. Working with Three X has been effortless, productive and enjoyable. How we managed beforehand is beyond us'.
Supporting You
At Three X, our commitment to you doesn't end once you've bought into our solutions - in fact that's when it really begins.
Our teams are here to help both you and your business. We work closely with you to ensure a smooth implementation, backed up with impeccable customer service. Our service and support includes:
Services
Our dedicated services team will provide all the support you need to select, implement and operate your chosen solution to greatest effect.
Three X has the consultancy and systems skills to identify the solution that is right for you. Once selected, our project management team will guide you through implementation, minimise project risk and help you towards a seamless transition. Far from simply delivering a product and leaving you to it, Three X partners its customers every step of the way, ensuring deadlines are met, benefits are realised and that the product continues to provide the best possible solution in the long as well as short-term.
Project
Management
All projects are assigned an experienced Project Manager to act as your single point of contact throughout the implementation. Working closely with you to answer your questions and resolve any issues, they will make sure that deadlines and quality targets are met.
Three X strongly believes the best solutions are built incrementally with a high degree of involvement from the customer. Employing powerful techniques such as Business Value Prioritisation, Timeboxing and Automated Testing; Three X can ensure its solutions quickly provide a return on your investment.
Technical
Our team of technical experts is ready to help with your mobile computing strategy and we can provide practical advice in the following areas: Business Analysis, Solution Design, Mobile Devices, Mobile Infrastructure and Change Management.
Support
& Maintenance
Three X is committed to helping you make the most of your investment long after implementation. Our comprehensive maintenance means you need only call one person to take care of any problems. We have 24hr on-line and dedicated telephone helplines which will resolve many issues instantly, and our engineers can attend on-site without delay to identify and resolve more complicated problems should they arise.
Research
& Development
Our research and development team works closely with our customers to create solutions to suit their exact requirements and industry needs. This ensures that every element of our solutions work in line with our customers' businesses, to help them run more efficiently, effectively and profitably.
Security
Three X data centres are maintained and managed to the highest quality standards. Performance, security and reliability have been key to providing our customers with a service they can rely on.
Consultancy
As leading exponents of mobile computing technology, Three X is at the forefront of the sector. Whatever your mobile computing requirements, it is essential to select a supplier who understands your specific needs, has access to all the latest technologies and can deliver the level of business benefit they claim and you demand.
Systems
Integration
Whether you are building a system from scratch or enhancing your existing mobile computing solution, Three X can help. We have an outstanding track record for software development, integration and multi-vendor co-ordination.
Our products and solutions integrate seamlessly into all leading back-office systems. Areas of particular expertise include SQL Server, Oracle, Windows platform, XML and web services.
Training
Three X offers flexible training to suit your specific needs. Customers can choose between computer-based on-line training, end-user training or our highly effective 'train a trainer' approach. Training is usually carried out at your site, but we can arrange individual sessions in our own workshop facility at our offices. All training programmes are supported with full documentation, together with simulation software where required.
To further enhance your knowledge, 4th Tuesday sessions are packed with fresh ideas, useful tips and industry wisdom. Intensive one-day training sessions, ensure that you and your colleagues get the most out of your company's investment in Three X.
Focus Groups
We strive to provide the best business solutions, but we can only achieve this with help from our customers who fully understand their market sectors. Members of our focus groups will benefit directly from ongoing improvements to the Three X systems. Help us to help you get more from your investment.
Free Automatic
Updates
Dedicated to your development we provide regular updates to our technology as a standard part of your package.
Three X has established an enviable reputation for excellence in the industry, and we are committed to continued development and to contributing strongly to the success of our customers.
Above all, our programmes are flexible so you can choose the precise level of support you need.
Our expertise is focused on your requirements.
